|
 |
|
| Datamatics Service Standards |
 |
 |
SR.NO |
ACTIVITY |
MIN.
DAYS |
MAX.
DAYS |
AVERAGE |
REMARKS |
|
| 1 |
|
3 |
7 |
5 |
Provided the
transfer approval will
be on weekly basis
(every Friday) |
| |
Includes Deletion, Folio Consolidation,
|
|
|
|
| |
Transposition & Duly Completed
|
|
|
|
| |
|
|
|
|
|
Intimation to the shareholders |
|
|
|
|
|
|
(One week after dispatch of Physical
Certificates) |
|
|
|
|
|
|
|
|
|
|
|
|
2 |
DEMAT |
3 |
7 |
5 |
Provided the approval will
be on weekly basis
(every Friday) |
|
|
REMAT |
3 |
7 |
5 |
|
|
|
|
|
|
|
|
|
|
|
|
3 |
SHAREHOLDER'S REQUESTS |
5 |
7 |
6 |
|
|
|
Change of Address |
|
|
|
|
|
|
Name Corrections |
|
|
|
|
|
|
Bank Mandates |
|
|
|
|
|
|
Bank Details
|
|
|
|
|
|
|
POA Registration / Revoke |
|
|
|
|
|
|
Nomination |
|
|
|
|
|
|
Minor to Major |
|
|
|
|
|
|
Status Changes |
|
|
|
|
|
|
|
|
|
|
|
|
4 |
CORRESPONDENCES |
|
|
|
|
|
|
Normal / Routine |
3 |
7 |
5 |
Interim Reply ,
wherever applicable |
|
|
Stop Transfers Related |
3 |
7 |
5 |
|
|
Transmission |
5 |
10 |
7 |
|
|
Complaints |
5 |
7 |
6 |
|
|
|
Non Receipts (Shares/Div/Credit etc) |
|
|
|
|
|
|
|
SEBI/Stock Exchange/ ROC / GOVT. |
|
|
|
|
|
|
Legal/ Court Cases |
As per the Complexity |
|
|
|
|
|
5 |
DIVIDEND/INTEREST RELATED |
|
|
|
|
|
|
Payout (Well Before Date of Payment
|
|
|
|
|
|
|
As per requirement of Client) |
|
|
|
|
|
|
Issue of Duplicate |
|
|
|
|
|
|
|
Warrants |
3 |
7 |
5 |
|
|
|
|
Fresh DDs/ Pay Orders |
5 |
10 |
7 |
|
|
|
Correspondence |
3 |
7 |
5 |
|
|
|
